Finding your path through complexity
Today, we hardly spend any time at all phoning on our mobile “phones.” Our portable devices have become internet terminals without our hardly noticing it. Soon, they will metamorphose again – and become our personal antennae
Ray Gallon presented a talk at the SOAP 2015 conference, in Krakow, Poland, applying theories of Nemetics to technical communications. The problem of complex technical information, and threading our way through it, can be perceived as a “wicked” problem – one which is highly dependent on sensitive conditions, and which is nearly impossible to solve. Nemetics provides an effective approach, not for solving, but for managing this complexity.
In the slides from this presentation at TC World 2014, Ray Gallon explores the relationship between remote and mobile learning to traditional user assistance for software. Professional training has already moved, in great measure, from instructor-led classroom sessions to webinars. In a “mobile first” environment – always connected everywhere – mLearning is taking over. User Assistance is a specialised kind of learning. Should we be moving it out of the application and onto mobile devices? Everything will go mobile.
In this training session Neus Lorenzo explains the nemetics system. Nemetics provides a mechanism for analysing complex communications and transmedia interactions. It uses units made up of conversational routines that can be quantified, visualised, and mapped in different shapes, according needs and the type of information treated. These visualisations are powerful tools for dealing with complexity.
In this white paper for Adobe, Ray Gallon and Neus Lorenzo explore how the evolution of communications technology has modified behaviour, culture, and value systems. Research going forward needs to focus on how the changing communicative context is affecting individuals, through their interconnection with electronic objects, and what transcendent values will define the collective vision of reality.