Today, we hardly spend any time at all phoning on our mobile “phones.” Our portable devices have become internet terminals without our hardly noticing it. Soon, they will metamorphose again – and become our personal antennae, sensing devices to feed us very contextually sensitive information based on who, where, what, and how we are at any moment. Ray Gallon prepared this look at the near future for the TC Europe 2016 conference in Porto.
In the slides from this presentation at TC World 2014, Ray Gallon explores the relationship between remote and mobile learning to traditional user assistance for software. Professional training has already moved, in great measure, from instructor-led classroom sessions to webinars. In a “mobile first” environment – always connected everywhere – mLearning is taking over. User Assistance is a specialised kind of learning. Should we be moving it out of the application and onto mobile devices? Everything will go mobile.