In the slides from this presentation at TC World 2014, Ray Gallon explores the relationship between remote and mobile learning to traditional user assistance for software. Professional training has already moved, in great measure, from instructor-led classroom sessions to webinars. In a “mobile first” environment – always connected everywhere – mLearning is taking over. User Assistance is a specialised kind of learning. Should we be moving it out of the application and onto mobile devices? Everything will go mobile.
In this training session Neus Lorenzo explains the nemetics system. Nemetics provides a mechanism for analysing complex communications and transmedia interactions. It uses units made up of conversational routines that can be quantified, visualised, and mapped in different shapes, according needs and the type of information treated. These visualisations are powerful tools for dealing with complexity.