technology

eLearning, mLearning, and User Assistance

eLearning, mLearning, and User Assistance

In the slides from this presentation at TC World 2014, Ray Gallon explores the relationship between remote and mobile learning to traditional user assistance for software. Professional training has already moved, in great measure, from instructor-led classroom sessions to webinars. In a “mobile first” environment – always connected everywhere – mLearning is taking over. User Assistance is a specialised kind of learning. Should we be moving it out of the application and onto mobile devices? Everything will go mobile.​

Changing Paradigms in Technology and Communication

Changing Paradigms in Technology and Communication

In this white paper for Adobe, Ray Gallon and Neus Lorenzo explore how the evolution of communications technology has modified behaviour, culture, and value systems. Research going forward needs to focus on how the changing communicative context is affecting individuals, through their interconnection with electronic objects, and what transcendent values will define the collective vision of reality.