conference

Wicked Problems, Nemetics, and Content

Wicked Problems, Nemetics, and Content

Ray Gallon presented a talk at the SOAP 2015 conference, in Krakow, Poland, applying theories of Nemetics to technical communications. The problem of complex technical information, and threading our way through it, can be perceived as a “wicked” problem – one which is highly dependent on sensitive conditions, and which is nearly impossible to solve. Nemetics provides an effective approach, not for solving, but for managing this complexity.

eLearning, mLearning, and User Assistance

eLearning, mLearning, and User Assistance

In the slides from this presentation at TC World 2014, Ray Gallon explores the relationship between remote and mobile learning to traditional user assistance for software. Professional training has already moved, in great measure, from instructor-led classroom sessions to webinars. In a “mobile first” environment – always connected everywhere – mLearning is taking over. User Assistance is a specialised kind of learning. Should we be moving it out of the application and onto mobile devices? Everything will go mobile.​